Refund and Returns Policy

Last Updated: October 22, 2026

At Arden Accessories, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that the following conditions are met:

• The product is unused, unworn, and in its original condition.

• The product is returned with its original packaging, tags, manuals, accessories, and any items included with the order.

• The product shows no signs of damage caused by misuse, accidental drops, or improper handling.

• You provide your order number or proof of purchase.

Products that do not meet these conditions may not be eligible for a return.

2. Products Not Eligible for Return

For hygiene, safety, or product-condition reasons, the following may not be eligible for return unless they arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law:

• Products that have been worn, used, or damaged after delivery.

• Products returned without their original packaging or included accessories.

• Products damaged through misuse, neglect, or unauthorized repairs.

• Items specifically identified as non-returnable on their product page.

This policy does not limit any rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide:

• Your order number.

• A clear description of the issue.

• Clear photos or a short video showing the product and, where relevant, its packaging.

We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution.

4. How to Request a Return

To request a return, follow these steps:

1. Contact us through WhatsApp at 03266888138 or email ismailehsan900@gmail.com.

2. Provide your order number and the reason for the return.

3. Wait for our confirmation and return instructions before sending the product back.

4. Pack the item securely with its original packaging and accessories.

5. Send the product using the return method we approve.

Please do not send products to an address before receiving return instructions from our team.

5. Refund Policy

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be processed through the original payment method where possible, or through another mutually agreed payment method.

Please allow 5–10 business days after refund approval for processing. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If your return is not approved, we will explain the reason and discuss the available options with you.

6. Return Shipping Costs

• Damaged, defective, or incorrect items: Arden Accessories will cover reasonable return shipping costs where the issue is confirmed to be our responsibility.

• Change of mind or other customer-requested returns: The customer may be responsible for return shipping costs.

• Original shipping charges may not be refundable for customer-requested returns, except where required by applicable law or where we agree otherwise.

We will explain any applicable shipping charges before you send a product back.

7. Exchanges

If you wish to exchange a product for another watch or an alternative item, contact us within the 7-day return period.

Exchanges are subject to product availability and inspection of the returned item. If the replacement product has a different price, we will explain any additional payment or refund before confirming the exchange.

If an exchange is unavailable, we may offer a refund or another suitable solution, depending on the circumstances.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the return policy may apply instead.

If a cancellation is approved and payment has already been collected, we will arrange the applicable refund.

9. Sale and Discounted Products

Products purchased during promotions, sales, or discount offers remain subject to this policy unless specific conditions are clearly stated at the time of purchase.

A discounted product is not automatically non-returnable. Damaged, defective, or incorrect products will be handled in accordance with this policy and applicable law.

10. Cash on Delivery Orders

For Cash on Delivery (COD) orders, any approved refund will be arranged through a payment method agreed upon with the customer.

We may request the information reasonably necessary to complete the refund securely. We will never ask you to share your account password or one-time verification code.

11. Product Appearance and Packaging

We make every effort to display accurate product images and descriptions on our website. However, slight variations in colour or appearance may occur because of screen settings, lighting, or manufacturing differences.

If you believe the product you received is materially different from its description, please contact us so we can review the issue.

12. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Store: Arden Accessories
WhatsApp: 03266888138
Email: ismailehsan900@gmail.com
Location: Rawalpindi, Punjab, Pakistan
Availability: Open 24/7

We appreciate your trust in Arden Accessories and will do our best to make your shopping experience smooth and reliable.

Arden Accessories — Timeless Style. Everyday.